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Orders and Returns

Order Information

  • Enter the billing last name and email/ZIP as in the order billing address.

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100% Satisfaction Guaranteed! 30 Day Exchanges!

Your satisfaction is the most important thing to us at EndofRetail We do all we can to make sure that upon receipt of your merchandise you will find that it matches your order exactly.

How long will it take for me to receive my order?

We pride ourselves on shipping our product out as fast as possible! We are a small company, but we work our best to ship everything within 7 - 10 business days.

How do I get Free Shipping?

When you purchase one of our Last Chance Deals along with a main deal (ex. the first item every day on the website) then your Last Chance Deal will ship Free. Note* you will still be charged the $2.99 ship cost for the main deal.

What if I enter the wrong shipping address and need to change it?

If you need to update any of your contact or billing info please call our customer service at 888-895-8897 - do not send customer support an email. We are not responsible for packages that are lost in transit or sent out to an incorrect address. We will do everything we possibly can to address these issues before shipment.

How long do I have to Return of Exchange an item?

Starting June 2012 EndofRetail will gladly accept any items for Exchange or Store Credit within 30 days. All returned products must be unused (e.g. items can't be worn, washed, damaged or altered). We also cannot accept returns of goods that are not in their original packaging. *Please note that this 30 day window starts from the original date that the order was confirmed delivered, NOT the date you received this item, if these two dates differ. If you fall outside of this 30-day window, you may still send in your item for an exchange but may be charged a fee. Note* All orders placed using a $5 promotional credit will be issued a store credit for the amount of their order, minus $5. Our EOR $5 Credits are a one time use promotion, and will not be re-issued.

How do I Send Back an item(s)?

Item(s) may be returned via USPS mail, DHL, Fed-EX or UPS. The item(s) must be securely packed and sent back with account information and instructions on how to process the return (Exchange or Refund). Please note we are NOT responsible for any returns that are lost or damaged in transit. We highly suggest insuring any return packages.ALL RETURNS must be accompanied with an RMA Number. Please contact customer service to acquire an RMA Number before sending your package back.

What do I ship my return back in?

It is best to send your return back in the box you received but you can also use a bubble or padded envelope. *Please note: Paper envelopes will rip during postal processing. We are not responsible for envelopes received without product.

How do I fill out the Exchange form?

First, fill out the back of your invoice by checking the box for either a refund or exchange. Second, write down the item you are returning to EndofRetail in the box labeled Returned Items. If you are exchanging an item for a different size or item you will then write down the new item you would like in the Exchanges box with the quantity and size you would like. Be sure to make a copy of this form for your records or be sure to make a note of your order number.

What if I lost my invoice / exchange form?

Write down on a piece of paper your first and last name, address, phone number, item you are returning, if you would like store credit or exchange, new item and/or size desired, and your order number. Send that in with your return item.

Where do I send my exchange?

Send your return to:
EndofRetail-Returns Dept.
3245 Palm Center Drive
Las Vegas, Nevada 89103

Do I have to pay shipping for my exchange?

Yes, customers are responsible for the cost of shipping items back to EndofRetail.

What if my exchange has a price difference?

If your exchange is priced lower than the original item ordered, we will refund that difference to you in the form of store credit. If your exchange is priced higher than the original item ordered, you must include a form of payment (credit card number & expiration date, check, or money order) for the price difference.

Can I return my package "Return to Sender"?

"Return to Sender" is NOT an authorized return method. Any shipping charges incurred will be at customer"s expense.

How long will it take to process my exchange?

We do our best to process returns as fast as possible. All returns, be they refunds or exchanges, are processed with in 10-14 business days of being entered into our system.

How will I know when my exchange item has been shipped?

Once your exchange request has been completed an email will be sent to your email address on file.

How long will I have to wait to receive my exchange?

All exchanges are sent out First Class Mail and will take 3-7 business days for delivery. International exchanges will take 10-14 business days for delivery.

How will my refund be issued?

Your refund will be issued in the form of EndofRetail store credit.

I used a gift card and a credit card for my purchase how will I be refunded?

The gift card will take priority in all refunds issued by EndofRetail. Any additional amount over the original gift card amount will be issued in the form of store credit.

Why was I refunded minus shipping?

Any orders that are sent out with free shipping and are returned for a refund and/or exchange are subject to shipping and exchange adjustments. If your order total drops below the threshold for free shipping you will be charged the correct amount for the shipping level you received with your order total.


If you have any more questions on EndofRetail Returns or Exchanges please let us know! Just email support@endofretail.com

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