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Everything you need to know about End of Retail!

About End of Retail

How do I buy a EOR Deal?

It’s as easy as cake! Just click the “BUY NOW” button to the right of the EOR Deal item and away you go!

Can I buy a EOR Deal without an account?

Yes, absolutely!

How do I pay for my item?

We fully support the plastic policy and will gladly accept all major credit cards, and PayPal.

What is My store credit balance?

Your store credit balance will reflect credits earned through various EOR referrals and credits.

Can I Track my order?

Absolutely! When we ship your order, you will receive an email with tracking information. You can also log into your EOR account, and track shipments from there.

Do you ship outside of the US?

For the time being we are only shipping within the United States. But check back from time to time for more updates on other countries!

Here at EndofRetail, we want to make sure all of our shoppers have the best experience possible! Check out our Shipping, Returns & Exchanges question and answer below. Still looking for more info? No problem! Give our customer service team a call at 1 888-895-8897.

Q. How long will it take for me to receive my order?

We pride ourselves on shipping our product out as fast as possible! We are a small company, but we work our best to ship everything within 7 - 10 business days.

Q. Can I Cancel my order?

Orders can not be cancelled once they have been placed, but we are more than happy to send out a store credit or exchange within 30 days.

Q. Can I Return or Exchange my order?

Starting June 2012 EndofRetail will gladly accept any items for Exchange or Store Credit within 30 days. All returned products must be unused (e.g. items can't be worn, washed, damaged or altered). We also cannot accept returns of goods that are not in their original packaging. *Please note that this 30 day window starts from the original date that the order was confirmed delivered, NOT the date you received this item, if these two dates differ.

Q. How do I send back an item(s) for Store Credit or Exchange?

A. Item(s) may be returned via USPS mail, DHL, Fed-EX or UPS. The item(s) must be securely packed and sent back with account information and instructions on how to process the return (Exchange or Store Credit). Please note we are NOT responsible for any returns that are lost or damaged in transit. We highly suggest insuring any return packages. Please make sure to call our returns department for an RMA number before sending.

Q. What do I ship my order back in?

A. It is best to send your return back in the box you received but you can also use a bubble or padded envelope. *Please note: Paper envelopes will rip during postal processing. We are not responsible for envelopes received without product. Please make sure to call our returns department for an RMA number before sending.

Q. Where do I write Exchange or Store Credit?

A. Write down on the back of you Invoice or a piece of paper your first and last name, address, phone number, item you are returning, if you would like store credit or exchange, new item and/or size desired, and your order number. Send that in with your return item. Please make sure to call our returns department for an RMA number before sending.

Q. Where do I send my Order?

A. Send your return to:
EndofRetail-Returns Dept.
3245 Palm Center Drive
Las Vegas, Nevada 89103

Q. Do I have to pay shipping for my return?

A. Yes, customers are responsible for the cost of shipping items back to EndofRetail.

Q. Do I have to return my free gift with the order?

A. If your purchase entitled you to a free gift based on the total of your order, and your returns drop the total of your order below the free gift threshold , we ask that you return the gift. If you would like to keep the gift, we will charge you the value of the gift, which is stated on our free gift offer.

Q. What if my exchange has a price difference?

A. If your exchange is priced lower than the original item ordered, we will refund that difference to you in the form of store credit. If your exchange is priced higher than the original item ordered, you must include a form of payment (credit card number & expiration date, check, or money order) for the price difference.

Q. Can I return my package ‘Return to Sender’?

A. ‘Return to Sender’ is NOT an authorized return method. Any shipping charges incurred will be at customer’s expense.

Q. How long will it take to process my return?

A. We do our best to process returns as fast as possible. All returns, be they store credit or exchanges, are processed with in 10-14 business days of being entered into our system.

Q. How will I know when my exchange item has been shipped?

A. Once your exchange request has been completed an email will be sent to your email address on file.

Q. How long will I have to wait to receive my exchange?

A. All exchanges are sent out First Class Mail and will take 3-7 business days for delivery. International exchanges will take 10-14 business days for delivery.

Q. How will my return be issued?
A. Your return will be issued in the form of EndofRetail store credit.

Q. Why was I refunded minus shipping?

A. Any orders that are sent out with free shipping and are returned for a refund and/or exchange are subject to shipping and exchange adjustments. If your order total drops below the threshold for free shipping you will be charged the correct amount for the shipping level you received with your order total.

Note - Damaged items must be reported to us within 72 hours of Package Delivery

If you have any more questions on EndofRetail Returns or Exchanges please let us know! Just email support@endofretail.com

Payment Information

What credit cards do you accept?
We accept credit and debit cards with the Visa, Master card, Discover or American Express logo.

Can I place an order by mail with a check or money order?
Yes. Please mail in a check or money order payable to End of Retailalong with a note indicating the item number, name and the size if it’s a ring. Also, be sure to include the address to which you want the order shipped, your name and a contact phone number.

Can I place an order and pay thru PayPal?
We are now accepting PayPal for all orders. This option may also be mandatory for international orders.

Do you accept Gift Cards from major credit card companies?
Yes. If you would like to place an order with a major credit card gift card please call Customer Service for assistance. The order will NOT be accepted if you attempted to place it online.

Order Information

How can I place an order?
You may place an order over the phone or on the internet using a credit card or you may mail in a check or money order.

Is it safe to submit my credit card information on your website?
Yes, it is. We are proud to say that we have never had a problem with the security of any customer’s information. The website is equipped with a hacker safe program that is monitored and tested daily.

Do you offer a wholesale program?
We do not offer a wholesale program.

Why is my order status pending?
Your order status will appear as pending until the order has been shipped. Please allow up to 24 hours for our system to update and the correct information to be reflected.

Why was my credit card charged more than once?
If you have an error message while attempting to place an order it will place a hold on your credit card account. This does NOT mean that your account has been double charged. It is a pending transaction that will reverse on its own. We have a very secure site for your protection. If you are having trouble with your billing address, we would suggest contacting your bank to verify the billing address they have on file for you. They may have more than one address on file. We have not charged you twice and we do not have multiple orders for you. What you are seeing is an authorization, not an actual charge. Whenever a debit card is used it is always authorized right away whether it is accepted or not. The authorization does disappear on its own. We are not going to charge you so that will go away. If you wish, we can fax the bank and let them know that we are not going to charge you. If you would like us to do that, you need to call our Customer Service department Monday-Friday 9:00am-5:00pm PST with the fax number to the bank, your credit card information and who to send the fax attention to. We can not do this through email so you must call us with that information.

When will my credit card be charged for an order?
The credit card will be charged at the time of the order being shipped.

Why was my credit card charged if my order was declined?
We have a very secure site for your protection. If you are having trouble with your billing address, we would suggest contacting your bank to verify what billing address they have on file for you. They may have more than one address on file. We have not charged you and we do not have an actual order for you. What you are seeing is an authorization not an actual charge. Whenever a debit card is used it is always authorized right away whether it is accepted or not. The authorization does disappear on its own. We are not going to charge you so that will go away; if you want we can fax the bank and let them know that we are not going to charge you. If you would like to do that you need to call us Monday-Friday 9:00am-5:00pm PST with the fax number to the bank, your credit card information and who to send the fax attention to. We can not do this through email so you must call us with that information.

Why has my account been charged but the order has not shipped?
One or more of the item that you have selected is temporarily on backorder. The account was charged to reserve the item to your order. If you would like to cancel the backordered item and have the account refunded please contact Customer Service during business hours.

Can I add something to an order once it has been placed?
Because we begin processing your order as soon as it is placed, we are unable to add any additional items to your order.

Will my invoice include the price I paid for the items?
Yes. All invoices are sent out with prices and product information.

How can I check the status of my backorder?
You may send an email or call our toll free number (1-866-547-4583) during customer service hours for an update on your backorder.

Will I be charged tax?
Tax will only be charged on orders delivered within California at a sales tax rate of 8.25%

Why is there a security tag on my item?
The item you received is a special order item. *Please note: If you are returning a special order item, this security tag must remain attached. If this tag has been removed or tampered with in any way, a 20% restocking fee will be applied.

CONTACT US

How do I get Support?

Please feel free to contact us at ANY time regarding your EOR Deals shopping experience. We can be reached at customerservice@endofretail.com or by calling 1-866-547-4583.

Can I advertise on EndofRetail?

Contact support and we will work out a plan!

Can I become a EOR Deals affiliate?

We are working to create a rock star affiliate program for you. Contact support for the time being and we will get something started!

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